Store FAQs
What is pounamu?
Pounamu is New Zealand greenstone — a treasured stone found on the West Coast, carved and worn for generations. It carries history, meaning and mana (spiritual power and prestige).
Are your pounamu genuine?
Yes! Every piece is legally sourced and authenticated through the Ngāi Tahu Pounamu Authentication Scheme.
Is each piece really one-of-a-kind?
Yes. Every piece is hand-carved and hand-bound, so no two are ever exactly the same. What you receive is shaped by hand, start to finish in our workshop.
How do I care for my pounamu?
Keep it simple — avoid harsh chemicals, don't let it drop on hard surfaces, and give it an occasional wipe with a soft cloth. Read our full care guide here.
What's the difference between the carvings/shapes?
Each carving carries its own meaning. Toki represents strength and mastery. Manawa speaks to the heart and health. Koru reflects new life and new beginnings. Learn more about stone meanings here.
How long will delivery take?
Once orders are received, processing can take 24-48 hours. Please allow 3-5 business days for NZ-wide shipping and 5-8 business days for international orders.
Do you take custom design orders?
We currently don't take personalised orders, but you can create your own design and carve it yourself at our workshop. Learn more here.
Experiences FAQs
Do I need experience to pan for gold?
Not at all. Our team shows you exactly how to swirl, wash, and spot gold like a real West Coast miner.
Do I get to keep the gold I find?
Absolutely. Whatever you pan is yours.
Your gold is placed in a clear capsule, then inserted into a wooden coaster that you can take home to use or display.
Is the activity messy or wet?
You may get wet hands, but the activity is clean and controlled. No mud, no mess.
Is gold panning physically difficult?
Not at all — it’s a light, simple activity suitable for all fitness levels.
How long does the gold panning experience take?
Most people take 20–35 minutes, depending on technique and time schedule. You can take your time or move quickly.
Do you guarantee gold?
Yes — every participant is guaranteed to find gold flakes.
Can I buy extra gold or souvenirs?
Yes — our retail area offers a wide range of Gold and Jade products, including some very unique pieces.
We have also collaborated with the Hokitika Glass Studio to create exclusive glass art containing 100% real West Coast gold sealed inside the glass.
You’ll also find:
- Highest quality Jade products
- Gold jewellery and other gold products
- Jewellery
- West Coast souvenirs
Can groups or families participate together?
Yes — gold panning is perfect for families, friends, school groups, and tour groups.
Is the gold real?
Yes — every flake is real Hokitika alluvial gold, naturally mined from the West Coast
Is gold panning suitable for kids?
Yes — it’s great for all ages, and kids often enjoy it the most.